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Terms & Conditions

Our Guarantee - Aballu are committed to providing an excellent service. If you have ordered truffles/chocolates, or received a gift with which you are extremely delighted, or are not entirely happy with, please contact us with your comments; we need to know where we can improve our service and products, and will do all we can to put it right for you.

Our Offers - any offers we make are designed to be used independently, and are not available in conjunction with any other offer.

The Contract Between Us - we must receive payment of the whole of the price for the products that you order before your order can be accepted. Once payment has been received we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form.  Our acceptance of your order brings into existence a legally binding contract between us.

Price - the prices payable for products that you order are as set out in our website.  You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out during the order process.

Delivery of products - we will deliver the products ordered by you to the address you provide at the time you make your order. It is, however, your responsibility to provide accurate delivery address details. We will not check or verify addresses.  You will become the owner of the products you have ordered when they have been delivered to you.

Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. Under the 2003 Licensing Act it is an offence to purchase or attempt to purchase alcoholic liquor if you are under the age of 18.We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order for alcohol you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.

Events beyond our control - we shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

If you would like to discuss any aspect of the Terms & Conditions in more detail then please feel free to call us on 07918 882585.